Accessibility
Everyone is welcome at the HMF!
What does the museum mean by inclusion? How do I plan an accessible visit?
Here you can find all the information about accessibility at the Historisches Museum Frankfurt.
Inclusion mission statement
The Historisches Museum Frankfurt cordially invites everyone to engage with the history, present and future of the city - spontaneously and independently, but also as part of special programs. As an "inclusive museum", accessibility, exhibition design and collections are designed to enable cultural participation and break down existing barriers. Together with various cooperation partners and people with different needs, we have developed ideas for the museum. These are designed to meet the needs of all visitors, both on site and digitally.
Our current offering includes a tactile model at the foot of the steps below the museum square, which provides initial orientation. It is integrated into a floor guidance system that leads to the museum ticket office. The tactile floor guidance system facilitates navigation in almost all parts of the building. Media guides with an audio-descriptive tour lead visitors through the permanent exhibition on the city's history "Frankfurt Once?". These guides are also available in easy-to-read language and in German Sign Language (DGS). We also offer guided tours in simple language and guided tours with simultaneous translation into German Sign Language. Guided tours with detailed descriptions and tactile elements for blind and visually impaired visitors are also available on request. Special formats are offered for people with dementia, such as a storytelling café and a digital application. Objects can also be borrowed for reminiscence work in care facilities and residential groups.
The HMF team is continuously expanding and promoting barrier-free measures.
In order to further improve the offer, we are very happy to receive comments and suggestions by e-mail to:
Cooperation partners
Bürgerinstitut e.V., Lebenshilfe Frankfurt am Main e.V., Praunheimer Werkstätten, blista (Deutsche Blindenstudienanstalt e.V.), Frankfurter Stiftung für Gehörlose und Schwerhörige, Literaturhaus Frankfurt am Main e.V.
Sponsors of the "Inclusive Museum" project
Hessian Ministry for Social Affairs and Integration
City of Frankfurt am Main, Department of Social Affairs, Senior Citizens, Youth and Law
Rotary Frankfurt
Hessian Museum Association
Frankfurt Polytechnic Society Foundation
Ursula Ströher Foundation
Friends & Sponsors of the Historical Museum
My visit to the museum!
Here you can find all information about accessibility in the Historical Museum. Have fun!
Assistance dogs are welcome in the entire museum area and in the exhibitions.
An elevator can be found in both the new building and the old building of the Historisches Museum Frankfurt. In the new building in the entrance area with 90 cm door opening. All levels in the old building, behind the Sonnemann Hall: with 90 cm door opening. The elevators all have low controls for wheelchair users and raised, high-contrast buttons for the visually impaired.
With the exception of the Rententurm, the 13th Collectors' Room in the Collectors' Museum and the first floor of the Staufer Tower, all other exhibition rooms in the Historisches Museum Frankfurt are barrier-free.
Monday to Friday: 10:00-16:00
Phone +49 69 212-35154
Fax +49 69 212-42078
E-mail:
For further information and questions please contact us.
All wheelchair-accessible exhibition rooms have parquet flooring, stone slabs or easily accessible carpeting.
The museum café can be reached via the elevator in the new building (level 0).
Visitors in wheelchairs can access the Historisches Museum Frankfurt via the elevator next to the entrance stairs (gate). The path to the museum is paved with cobblestones. The elevator leads directly to the ticket office in the entrance building. Alternatively, the entrance can also be reached via the stairs with handrails on both sides.
4 € (permanent exhibitions), 5 € (special exhibitions), 6 € (entire museum) for people with disabilities from 50 GdB. The person accompanying a disabled person has free admission.
A first aid kit is located at the ticket desk in the entrance area. If necessary, please contact the staff in the exhibitions.
In our permanent and special exhibitions, we offer guided tours with detailed descriptions and key elements for blind and visually impaired visitors on request. We are also happy to put you in touch with sign language interpreters who know our museum well. We also offer regular public guided tours. We offer guided tours in simple language on request. The interpreters speak in a simple and easily accessible language. The dates are listed in our events calendar.
If you have any questions, please contact the visitor service.
Phone +49 69 212-35154
Fax +49 69 212-42078
E-mail
Lockers are located in the basement (level 0) of the new entrance building and can be reached barrier-free via an elevator.
A 1 euro coin is required to use the lockers. Four lockers for wheelchair users are marked near the elevator.
Lightweight folding stools to take into the exhibitions are available on level 0. Seating is available at individual points in the exhibitions. Lightweight, handy folding chairs that you can easily take with you during your visit to the exhibition are available free of charge in the entrance area and in the exhibition building.
The Leopold-Sonnemann-Saal is equipped with induction technology. If you wear a hearing aid, we recommend that you take a seat at the edge of the rows of chairs. There are 10 mobile induction loops available for use with the media guide or the radio guide systems used during our guided tours. These can be used with a T-coil. These can be reserved in advance.
If required, a wheelchair and a rollator (Mobilex brand) are available on loan. The wheelchair and rollator will not be given out. They are issued on request and cannot be reserved.
A tactile floor guidance system guides visitors from the entrance foyer through the snow globe foyer to the permanent exhibition Frankfurt Einst? and the collectors' museum. It is supplemented by tactile floor plans, which can be found on all levels - both in the old and the new building - near the elevators. It also leads to tactile models and original objects that can be touched by blind and visually impaired visitors. We recommend the audio-descriptive tour in the media guide.
Left your glasses at home? Reading glasses in various strengths can be borrowed free of charge from cash desk 3 (level 0).
Various tours are available online at https://mmg.historisches-museum-frankfurt.de. The media guide can be used on your own device (e.g. PC, tablet or smartphone) via the browser.
Our "Highlights" tour is available in different versions: in German, in English, in easy-to-read language and in German sign language (with and without subtitles). The "Museum inclusive" tour was created in cooperation with the Praunheimer Werkstätten.
Devices can also be borrowed on site at the information desk (level 0) for a deposit and €3 fee; they can be issued to visitors aged 14 and over.
A designated wheelchair-accessible toilet is located in the basement (level 0) in the central toilet facility.
Remembering in the museum for people with dementia
"Do you remember?" is the name of the project series, which focuses on the memories of the participants. Memories in a museum, as a place of Frankfurt's history and the stories of its residents: numerous points of contact with collective and individual memories are possible here. A unique opportunity for people living with dementia, their relatives and carers to participate in and actively shape cultural activities.
Do you remember? Storytelling café
... is a group program for people with dementia.
The exchange in a relaxed and sociable atmosphere takes place in groups of a maximum of four to six participants and under the expert guidance of the Bürgerinstitut and the Historisches Museum Frankfurt. The storytelling cafés thus promote the maintenance of cognitive abilities, independence and quality of life for as long as possible. We would like to talk to people with dementia over coffee and cake.
Do you remember? Memory case
... is a group activity that can be used in residential care facilities.
Thematically packed "memory suitcases" full of everyday objects can be borrowed free of charge from Frankfurt care facilities. Accompanying booklets provide tips for use and suggestions for remembering together.
Do you remember? Digital memory case
... is an online service that can be used individually.
A journey back in time for people with dementia, their relatives and caregivers: Our suitcases full of everyday objects are waiting to be discovered. This web application can be discovered online together with family members and relatives at any time. Memories are stimulated by everyday objects from earlier times in various themed suitcases. By registering, the personal memory suitcase is always available unchanged and can be repacked or changed again and again.
The application is free of charge and can be viewed here.
Registration and information via the Bürgerinstitut.
Sponsor of the project:
Commerzbank Foundation
Schambach Family Foundation
ODDO BHF Foundation
Accessibility tested!
"Reisen für Alle" is the nationwide label for accessibility. At the end of 2022, all necessary information for visitors to the HMF was recorded for the second time by a trained surveyor and evaluated using clear quality criteria.
The short report on accessibility and all detailed test reports can be found here: